Orders are generally processed within 1–3 business days after payment has been confirmed.
During promotions, product launches, weekends, public holidays, or periods of high order volume, processing may take slightly longer.
Delivery
Orders are delivered using our appointed courier partners.
Estimated delivery times may vary depending on your location and the courier service. Once your order has been handed over to the courier, delivery times are outside our control.
You will receive tracking information where available.
Delivery Address
Please ensure that your delivery address and contact details are correct before placing your order.
GG’s is not responsible for delays, failed deliveries, or additional delivery charges caused by an incorrect or incomplete address.
Damaged or Missing Orders
If your parcel arrives damaged or items are missing, please contact us within 24 hours of receiving your order.
Please provide:
Your order number
Clear photos or videos of the parcel and products
A brief description of the issue
We will review the matter and assist you accordingly.
